The General Data Protection Regulation (GDPR) comes into force on 25 May 2018 so we would like to take this opportunity to let you know what we do with customer data.
We keep a record of each customer’s name, address, phone number and email in a database, calendar and accounting software. Each of these is password protected and installed on a password protected PC. The calendar is also accessed by a secure iPhone. Paper copies of invoices, estimates and correspondence are kept in a locked filing cabinet.
This data has been provided to us by each customer in order that we can carry out our business of domestic oil central heating and plumbing.
We do not share this data with any third party (unless we are carrying out notifiable work, in which case we have a legal obligation to inform building control).
We do not use your data for marketing or promotions, we only contact you to remind you that your boiler service is due.
Our accounting software is shared with our accountant, who in turn have their own data protection procedures.
If you would like us to update or delete your data, please email us at: firstname.lastname@example.org.
All our plumbers hold a minimum of City & Guilds Level 2.
We are OFTEC registered, number C9667.
We are unvented hot water system certified and hold City & Guilds Level 3 for electrical installations.
Tel: 01202 825800